Labour experience
Junior Programmer
JUNIOR PROGRAMMER – SMARTLABS (10/20 - 12/20) Description: Intership related to vocational training program. Creation of web applications using C#, Visual Basic and SQL Server as Back-End and Vue as Front-End. Creation of Android Application to communicate with C# API
Helpdesk Solutio
HELPDESK (FOR AIRBUS EMPLOYEES) – SOLUTIO (08/18 - 11/18) Description: Technical support, for Airbus employees, related to corporative email migration. Assistance in the email configuration in user’s computer.
Helpdesk
HELPDESK (FOR FCC EMPLOYEES) – INFOREIN (08/16 - 05/18) Description: Technical support for FCC employees in software incidents like vpn, microsoft, internet explorer, certificates, sap, citrix and corporative applications. Task operations with Exchange console like email inbox creation and mail group creation and operations with Active Directory.
Helpdesk
HELPDESK – EFEDOS (06/14 - 08/16) Descripción: Technical support for telefonica.com email. Checking of user privileges in exchange console and active directory. Incidents management with hardware support team.
Helpdesk
HELPDESK (FOR REPSOL EMPLOYEES) – COS MANTENIMIENTO (02/12 - 01/14) Description: Technical support for Repsol employees in issues like user access, windows 7 maintenance and malfunctions, internet explorer, citrix, vpn and corporative applications. Registration of incidents in Remedy tool. Checking accounts in Active Directory (unlock accounts, access verification, passwords reset). Remote access for incidents resolution.
Phone Agent
PHONE AGENT – DIGITEX (10/11 - 02/12) Description: Technical support for Movistar clients using blackberrys, USB modems and smartphones.